Process Improvement – Articles and Papers

Process Classification Framework

APQC
This Process Classification Framework was developed by APQC and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. 22 pages.

APQC Process Classification Framework


Continuous Improvement Through Collaboration, Social Learning, and Knowledge Management

Andrew Muras and John Hovell

Published in the March/April 2014 edition of the Journal of Corporate Accounting & Finance, this nine page article addresses the changing world of work, knowledge continuity and linking knowledge with standard process improvement approaches. The article asks and answers the questions of what are the business knowledge challenges and what’s the business case for knowledge management and collaboration

Continuous Improvement through KM, Social Learning, Collaboration-published


Training Required to Support Total Quality Management

John A. Miller

Published by CMA Magazine, this is one page article identifies 16 training requirements for Total Quality Management and who should participate in the training

Training Required tp Support Total Quality Management. November 1992


Benchmarking Performance

John A. Miller

Article summarizes a five step approach to benchmarking developed by Carl Thor, the then Executive Vice Chairman of the American Productivity and Quality Center (APQC)

Benchmarking Performance. June 1992


Selecting Areas for Improvement

John A. Miller

A stumbling block for many companies starting improvement initiatives is determining where to start and what to improve. This short article provides a simple methodology to score and rank the activities and business processes of the company to identify those targets for improvement

Selecting areas for Improvement. September 1992