Process Classification Framework
APQC
This Process Classification Framework was developed by APQC and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. 22 pages.
APQC Process Classification Framework
Continuous Improvement Through Collaboration, Social Learning, and Knowledge Management
Andrew Muras and John Hovell
Published in the March/April 2014 edition of the Journal of Corporate Accounting & Finance, this nine page article addresses the changing world of work, knowledge continuity and linking knowledge with standard process improvement approaches. The article asks and answers the questions of what are the business knowledge challenges and what’s the business case for knowledge management and collaboration
Continuous Improvement through KM, Social Learning, Collaboration-published
Training Required to Support Total Quality Management
John A. Miller
Published by CMA Magazine, this is one page article identifies 16 training requirements for Total Quality Management and who should participate in the training
Training Required tp Support Total Quality Management. November 1992
Benchmarking Performance
John A. Miller
Article summarizes a five step approach to benchmarking developed by Carl Thor, the then Executive Vice Chairman of the American Productivity and Quality Center (APQC)
Benchmarking Performance. June 1992
Selecting Areas for Improvement
John A. Miller
A stumbling block for many companies starting improvement initiatives is determining where to start and what to improve. This short article provides a simple methodology to score and rank the activities and business processes of the company to identify those targets for improvement