Customer Profitability
John A. Miller
Published in the May/June 2008 issue of the Journal of Corporate Accounting and Finance this six page article covers best practices, application and use of customer profitability information, the relationship between customer profitability and customer valuation, benefits, and methods for calculating customer profitability
Customer Profitability Article
Customer Profitability Management
Nabil Elias, Dan Hill
This document is a 56 page Management Accounting Guideline published by Institute of Management Accountants (IMA)
Customer Profitability Management. IMA
Managing Customers as Investments
Sunil Gupta, Donald R. Lehman
How customers are assets. How to calculate the value of your customers simply. How customers can drive your marketing strategies. How your organization must change
Managing Customers as Investments
Calculating and Reporting Customer Profitability
Consortium Benchmarking Study conducted by APQC and CAM-I.
John A. Miller (SME)
82 page Final Report. Five Chapters, Background and Overview of Customer Profitability Initiatives at Participant Organizations, Customer Segmentation, Calculating Customer Profitability, Reporting Customer Profitability and Putting Customer Profitability into Action
Best Practice Study Calculating and Reporting Customer Profitability
Customer Profitability, Prodacapo Cases
Frank Van Vliet
This 44 page Power Point includes Erasmus MC, Telenor, Skandia Live (Old Mutual), Larson Juhl (Berkshire Hathaway), Elektroskandia (Stonepar), Terquimsa/Vopak, Philips Lighting Distribution, SCA, and Pipelift