Customer Profitability Management

John A. Miller

64 page Power Point presentation presented at a conference in Tokyo in May, 2009 sponsored by the Consortium of Advanced Management International (CAM-I). Covers the principals of customer profitability, definitions, steps to calculate customer profitability, and most importantly best practices and examples from companies like Marriott Hotels, Zippo Manufacturing Company, and FedEx

Customer Profitability APQC Kick Off Presentation

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Customer Lifetime Value

John A. Miller

32 page Power Point presentation titled Customer Lifetime Value presented to a BAIAMIFS Conference in April 2007

Customer Lifetime Value. Marketing Models and Applications

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Calculating and Reporting Customer Profitability

John A. Miller

44 page Power Point presentation presented at the Executive CMA program in Winnipeg Canada in March 2007. Topics include benefits and applications, principals, customer segmentation, revenue assignment, assets and customer investments and cost to serve.

APQC SME Presentation Calculating and Reporting Customer Profitability

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Killer Customers The Trillion $ Opportunity

John A. Miller

22 page Power Point presentation and workshop given to the Cost Management Advanced Practices Symposium on May 13, 2005. Workshop topics included Overview and Background, Customer Segmentation, Cost to Serve, Tracing Assets, and Valuation/ Economic Value Added

Killer Customers. The Trillion $ Opportunity

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Secondary Research

186 Pages of Secondary Research conducted for the Customer Profitability Best Practice Study

186 page Secondary Research for Customer Profitability Best Practice Study

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