FedEx Services
John A. Miller SME
Calculating and Reporting Customer Profitability at FedEx Services, a best practice company in the APQC Best Practice Study. 17 page site visit summary held 9/22/2005 in Memphis Tennessee
Final FedEx Site Visit Summary
Marriott Hotels
John A. Miller SME
Calculating and Reporting Customer Profitability at Marriott International, a best practice company in the APQC Best Practice Study. 20 page site visit summary held 10/19/2005 in Bethesda MD
Final Marriott Site Visit Summary
North Shore Credit Union
John A. Miller SME
Calculating and Reporting Customer Profitability at North Shore Credit Union, a best practice company in the APQC Best Practice Study. 11 page site visit summary held 11/20/2005 in Vancouver British Columbia
North Shore Credit Union Site Visit Summary
Wachovia Bank
John A. Miller SME
Calculating and Reporting Customer Profitability at Wachovia Bank, a best practice company in the APQC Best Practice Study. 30 page site visit summary held 9/26/2005 in Charlotte North Carolina
Zippo Manufacturing
John A. Miller SME
Calculating and Reporting Customer Profitability at Zippo Manufacturing, a best practice company in the APQC Best Practice Study. 18 page site visit summary held 9/27/2005 in Bradford Penn