Arthur Andersen
This 66 page Power Point presentation includes concepts and definitions, the performance management cycle, benefits, success factors, and a case study
John A. Miller
Results Based Management Workshop prepared for the Inter-American Development Bank and held at the INCAE Business School in Montefresco, Nicaragua.
Performance Measures and service Level Aggreements
Mohan Nair
The balanced scorecard has become an essential part of the strategic arsenal of many organizations. This article points out some of the problems organizations often have in planning and implementing a balanced scorecard—and how to avoid them
Mohan Nair. Overcoming the 9 deadly sins of Balanced Scorecards. September 2009
John A. Miller
Published by Cost Management Magazine in 2006, this article provides a blueprint of the decision and data flows that define the value equation for the twenty-first century enterprise. Decision domains include customer/market, product, process, and resources. Strategic management processes include asset management, capacity management, process management, and integrated performance management
The Value of the Strategic Management Process Model. October 2006
John A. Miller
Published by CMA Magazine, this is one of a series of 12 one page articles on quality and productivity. The key point in this article was “Greater emphasis must be placed on the measurement of white color workers, specifically accountants”. Accountants services/products, accountants customers, accountants objectives, and measures are addressed
John A. Miller
This article, part of the CMA series of 12 one page articles, suggests that productivity, quality, cycle time, and customer satisfaction have limited value when viewed independently. Each of these individual measurements must be considered in tandem when judging performance
The New Activity Performance Measures. April 1992
Group Effort
Fort Dix had basic models and information in place to support its performance management and measurement initiatives but was interested in improving their capabilities. This 18 page Power Point is a case study of the Resource Management Office (RMO) initiative document a methodology and procedure for building more advanced models that could be used for other directorates
Army-Based Performance Measurement