Case Studies – Customer Profitability
Gallery
Maximizing Customer Profitability: Real Success Stories
Explore real-world case studies showcasing how businesses have maximized customer profitability, refined pricing strategies, and optimized revenue streams for sustainable growth.
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FedEx Services
Calculating and Reporting Customer Profitability at FedEx Services, a best practice company in the APQC Best Practice Study. 17 page site visit summary held 9/22/2005 in Memphis Tennessee
John A. Miller SME
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Marriott Hotels
Calculating and Reporting Customer Profitability at Marriott International, a best practice company in the APQC Best Practice Study. 20 page site visit summary held 10/19/2005 in Bethesda MD
John A. Miller SME
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North Shore Credit Union
Calculating and Reporting Customer Profitability at North Shore Credit Union, a best practice company in the APQC Best Practice Study. 11 page site visit summary held 11/20/2005 in Vancouver British Columbia
John A. Miller SME
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Wachovia Bank
Calculating and Reporting Customer Profitability at Wachovia Bank, a best practice company in the APQC Best Practice Study. 30 page site visit summary held 9/26/2005 in Charlotte North Carolina
John A. Miller SME
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Zippo Manufacturing
Calculating and Reporting Customer Profitability at Zippo Manufacturing, a best practice company in the APQC Best Practice Study. 18 page site visit summary held 9/27/2005 in Bradford Penn
John A. Miller SME
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Wachovia Bank
Calculating and Reporting Customer Profitability at Wachovia Bank, a best practice company in the APQC Best Practice Study. 30 page site visit summary held 9/26/2005 in Charlotte North Carolina
John A. Miller SME
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Zippo Manufacturing
Calculating and Reporting Customer Profitability at Zippo Manufacturing, a best practice company in the APQC Best Practice Study. 18 page site visit summary held 9/27/2005 in Bradford Penn
John A. Miller SME