Articles and Papers – Process Improvement
Gallery
Process Improvement Insights & Research
Explore expert articles and research papers on streamlining operations, enhancing efficiency, and implementing continuous improvement strategies for business growth.
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Process Classification Framework
This Process Classification Framework was developed by APQC and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. 22 pages.
APQC
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Continuous Improvement Through Collaboration, Social Learning, and Knowledge Management
Published in the March/April 2014 edition of the Journal of Corporate Accounting & Finance, this nine page article addresses the changing world of work, knowledge continuity and linking knowledge with standard process improvement approaches. The article asks and answers the questions of what are the business knowledge challenges and what’s the business case for knowledge management and collaboration
Andrew Muras and John Hovell
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Training Required to Support Total Quality Management
Published by CMA Magazine, this is one page article identifies 16 training requirements for Total Quality Management and who should participate in the training
John A. Miller
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Benchmarking Performance
Article summarizes a five step approach to benchmarking developed by Carl Thor, the then Executive Vice Chairman of the American Productivity and Quality Center (APQC)
John A. Miller
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Selecting Areas for Improvement
A stumbling block for many companies starting improvement initiatives is determining where to start and what to improve. This short article provides a simple methodology to score and rank the activities and business processes of the company to identify those targets for improvement
John A. Miller
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Benchmarking Performance
Article summarizes a five step approach to benchmarking developed by Carl Thor, the then Executive Vice Chairman of the American Productivity and Quality Center (APQC)
John A. Miller
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Selecting Areas for Improvement
A stumbling block for many companies starting improvement initiatives is determining where to start and what to improve. This short article provides a simple methodology to score and rank the activities and business processes of the company to identify those targets for improvement
John A. Miller