Overcoming the 9 Deadly Sins of Balanced Scorecards
Mohan Nair
The balanced scorecard has become an essential part of the strategic arsenal of many organizations. This article points out some of the problems organizations often have in planning and implementing a balanced scorecard—and how to avoid them
Mohan Nair. Overcoming the 9 deadly sins of Balanced Scorecards. September 2009
The Value of the Strategic Management Process Model
John A. Miller
Published by Cost Management Magazine in 2006, this article provides a blueprint of the decision and data flows that define the value equation for the twenty-first century enterprise. Decision domains include customer/market, product, process, and resources. Strategic management processes include asset management, capacity management, process management, and integrated performance management
The Value of the Strategic Management Process Model. October 2006
Measure it to Improve it
John A. Miller
Published by CMA Magazine, this is one of a series of 12 one page articles on quality and productivity. The key point in this article was “Greater emphasis must be placed on the measurement of white color workers, specifically accountants”. Accountants services/products, accountants customers, accountants objectives, and measures are addressed
The New Activity Performance Measures
John A. Miller
This article, part of the CMA series of 12 one page articles, suggests that productivity, quality, cycle time, and customer satisfaction have limited value when viewed independently. Each of these individual measurements must be considered in tandem when judging performance
The New Activity Performance Measures. April 1992